AI services
01 / Customer Support

Your support desk,
minus the busywork.

Four ways we put AI to work inside customer support: triage, replies, real actions, and insight. Everything below is live on this page. Everything below ships tuned to your business.

Use case 01

Every ticket triaged the second it lands

Intent, sentiment, priority and language, detected instantly, routed to the right queue. Your team stops sorting and starts solving, and tier-1 volume drops the day it goes live.

Live triage
1,248
auto-handled today
Wrong size, need to return
EN
ReturnCalmLow
Billing21
Technical14
Returns9
Use case 02

Replies in your voice, grounded in your docs

Not a generic chatbot. Every answer is written from your policies, your past tickets, your tone, with the sources attached, so agents can trust it and send in one click.

Drafting reply
Customer
I was charged twice for May and I'd like the duplicate refunded today.
Hi Maria, you're right, there were two May charges on your account. I've refunded the duplicate €60; it lands in 3-5 business days. Apologies for
Grounded inBilling log · #4821Refund Policy §3
Confidence89%
Use case 03

An agent that resolves, not just responds

It looks up the order, issues the refund, generates the return label: real actions in your systems, around the clock. The simple cases close themselves; your people handle what matters.

Resolving
Where's my order #4821?
lookup_order(#4821)→ shipped
It shipped yesterday, arriving Thursday. Tracking: TR-99X4.
Actually I'd like to return it.
create_return + generate_label(#4821)→ label ready
Done. I've emailed your prepaid label and started the refund, it completes the moment we receive it.
Use case 04

See what 10,000 conversations are telling you

Sentiment trends, the issues that actually drive contacts, CSAT, and an early warning on accounts about to churn, turned from noise into a daily read-out.

Conversation intelligenceLast 30 days
12,480
conversations analyzed
94CSAT
Sentiment trend
Top issues
Billing
412
Shipping
318
Login
240
Bug report
165
37 at-risk accounts flagged
How we work with you

The first two steps are free. We map the fit and ship a working proof of concept on your own data before you spend a euro.

01Free
Discovery

A short workshop to map where it fits, and where it doesn't. Honest, opinionated, no slideware.

02Free
Proof of concept

We build a working proof of concept on one real problem of yours, at no cost. You watch it run on your own data before committing to anything.

03
Build

Production deployment with the integrations, evals and guardrails it needs to be trusted with real work.

04
Run

We keep it healthy, evolve it as your needs change, and hand it over cleanly whenever you want it in-house.

Plugs into the tools you already run
ZendeskIntercomFreshdeskGmailOutlookSlackWhatsAppHelp Scout
Tailored to you

This is a sketch.
Yours is built on your stack.

Everything above is a demo. The real system runs on your tickets, your tone, your help desk: Zendesk, Intercom, Freshdesk, Gmail, whatever you use. Tell us your setup and we'll show you what's possible.

Start a conversation →

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